Effective Date: Dec 10, 2024

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Ryu App values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, share, and protect the information of users who access our app, services, and platform. By using Ryu App, you agree to the terms of this Privacy Policy
 

 

1️⃣ What Data We Collect
 

We collect the following types of personal information from users to ensure smooth operation of our app and services:
 

1. Information You Provide Directly

   • Account Information: Name, email, phone number, and profile photo.

   • Dog Information: Name, breed, age, size, and care preferences for your dog.

   • Payment Information: Payment methods or details for Ryu Dollars (RD) purchases (processed through a secure third-party payment provider)

2. Information We Collect Automatically

   • Usage Data: Interactions with the app, clicks, page views, and app navigation.

   • Device Information: IP address, device type, browser type, and operating system.

   • Location Data: With your consent, we may collect location data to enhance your experience (e.g., connecting you with nearby helpers).

3. Information from Third Parties

   • Referral Data: If someone invites you to join Ryu App, we may collect your name and contact details.
      

 

2️⃣ How We Use Your Data

We use your information to provide a seamless, personalized, and secure experience on Ryu App. This includes:
 

• Providing Services: Enabling you to book dog care, track services, and manage your community experience.

• Improving the App: Identifying bugs, enhancing user experience, and developing new features.

• ​Facilitating Payments: Processing payments and managing your Ryu Dollar (RD) balance.

• Personalized Recommendations: Offering suggestions on nearby helpers and relevant dog care services.

• Security & Fraud Prevention: Ensuring platform integrity and safety for all users.
  
   

3️⃣ How We Share Your Data

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We do not sell or trade your personal information. We only share your data in the following cases:
 

1. With Service Providers

   • Third-party payment processors (for payments and Ryu Dollar purchases).

   • Analytics providers to improve user experience.

2. With Other Users (When Necessary)

   • When you book a service: The selected helper may see your name, dog’s name, and dog care instructions.

3. When Required by Law

   • We may share your information if required by law, court order, or regulatory process.

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4️⃣ Cookies and Tracking Technologies

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We use cookies and similar tracking technologies to understand how users interact with Ryu App.
 

• Essential Cookies: Required for core functionality (e.g., login sessions).

• Performance Cookies: Help us understand app usage and performance.

• Consent: You can manage or disable cookies through your device settings.
   

 

5️⃣ Your Privacy Rights

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Depending on where you live, you may have certain privacy rights under laws like the GDPR (for EU residents) or CCPA (for California residents).
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• Access: Request a copy of the data we have about you.

• Correction: Correct or update your information.

• Deletion: Request the deletion of your personal data (subject to certain conditions).

• Opt-Out: Opt out of marketing communications at any time.
   

To exercise these rights, contact us at info@ryuapp.com

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6️⃣ How You Can Control Your Data
 

• Account Settings: You can edit your personal information, dog details, and preferences in the Ryu App settings.

• Delete Your Account: Request account deletion directly through the app or by contacting us at info@ryuapp.com.
   

 

7️⃣ How We Protect Your Data

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We take security seriously and use industry-standard measures to protect your personal information. This includes:
 

• Data Encryption: We use encryption to protect sensitive data like payment information.

• Access Control: Only authorized personnel have access to your personal data.

• Regular Audits: We review our security protocols regularly.
   

 

8️⃣ Children's Privacy

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Ryu App is not intended for use by children under 13. We do not knowingly collect information from children. If we become aware that a child’s personal information has been collected, we will delete it promptly.
 

 

9️⃣ Changes to This Privacy Policy

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We may update this policy from time to time. If changes are significant, we will notify you through the app or via email. The "Effective Date" at the top of this policy reflects when it was last updated.

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🔍 Contact Us

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If you have questions about this Privacy Policy, your rights, or how we handle your personal data, please contact us at:
Email: info@ryuapp.com